Shipping & FAQ
Shipping
We ship most orders using the Australia Post eParcel system which allows us to ship to most Residential and Business addresses. Once your order ships you will receive an email with your shipping or tracking number.
Can I return my order?
Full-price items: Item may be returned for exchange or online store credit within 14 days (minus freight cost).
Sale or Promotional items: All sales are final, not eligible for return.
If you are not entirely satisfied with your purchase, we’re here to help! We don’t refund on change of mind purchases, however we do exchange full priced items within 14 days of the order date.
Conditions of Return/Exchange
Promotional or sale items are not eligible for return/exchange. Returned items must be unused and in their original condition with all tags attached. The returned item must be in the original packaging (e.g. shoe box) and the packaging must be undamaged in saleable condition. Your receipt or proof of purchase must be included with the return. The customer must cover the cost of the return postage for the item (unless deemed faulty by our team). If exchanging an item, the customer must cover the cost of the new item being posted. An invoice for the postage will be sent prior to the new item being sent out.
